Charles Castro
About Charles Castro
Charles Castro is an IT Support Engineer with extensive experience in the field, currently employed at Zipline in South San Francisco since 2020. He previously served in the US Army as a Signal System Support Specialist and has held various IT roles across multiple companies, including Finisar Corporation and Milestone Technologies.
Current Role at Zipline
Charles Castro has been employed as an IT Support Engineer at Zipline since 2020. He works in South San Francisco, California, where he provides technical support and solutions to enhance the company's operational efficiency. His role involves troubleshooting IT issues, maintaining systems, and ensuring that technology resources are utilized effectively.
Previous Experience in IT Support
Before joining Zipline, Charles Castro held various positions in IT support. He worked at Milestone Technologies, Inc. as an L1 ServiceDesk Lead from 2019 to 2020, where he managed service desk operations for Uber. Prior to that, he served as an IT Desktop Support Specialist at Finisar Corporation from 2015 to 2019, providing desktop support and technical assistance to employees.
Military Background
Charles Castro served in the US Army as a Signal System Support Specialist (25U MOS) from 2007 to 2013. During his six years of service, he gained valuable experience in communication systems and IT support, which laid the foundation for his subsequent career in technology.
Education and Qualifications
Charles Castro studied at ITT Technical Institute-Concord, where he earned an Associate of Science (A.S.) in Network and System Administration from 2013 to 2015. He furthered his education at the same institution, achieving a Bachelor of Science (B.S.) in Cyber Security from 2015 to 2017. Additionally, he completed a Certificate of Regimental Affiliation in Computer Systems Networking and Telecommunications at Fort Gordon AIT from 2008 to 2009.
Early Career Experience
In the early stages of his career, Charles Castro worked at Astreya as a Senior Lead EMT at YouTube from 2014 to 2015. This role involved providing technical support in a fast-paced environment. His diverse experience in various IT roles has contributed to his expertise in the field.