Samuel Akuffo
About Samuel Akuffo
Samuel Akuffo serves as the Global Operations - Africa Fulfillment Lead at Zipline, where he has worked since 2023. He has extensive experience in operations and fulfillment, having held various roles at Zipline and previously at GSK, and he holds degrees in Pharmacy and Business Administration.
Work at Zipline
Samuel Akuffo serves as the Global Operations - Africa Fulfillment Lead at Zipline since 2023. In this role, he oversees operational strategies and fulfillment processes across Africa. Previously, he held various positions at Zipline, including Fulfillment Operations Lead at the Omenako Distribution Centre from 2019 to 2021 and Country Operations Lead - Fulfillment from 2021 to 2023. During his tenure, he successfully completed phase one of an expansion contract, which led to the launch of two new distribution centers in Ghana, serving over 2,200 customers. He also onboarded over 500 health facility customers, providing training on Zipline's services to enhance customer experience.
Education and Expertise
Samuel Akuffo holds a Bachelor of Pharmacy (B.Pharm.) degree from Kwame Nkrumah University of Science and Technology, which he completed from 2009 to 2013. He furthered his education with a Master of Business Administration (MBA) in Total Quality Management from the University of Professional Studies, Accra, from 2016 to 2018. In 2024, he studied Health Equity and Leadership at The George Washington University - Milken Institute School of Public Health. Additionally, he completed a Certificate Program in Project Management in Global Health at the University of Washington in 2019. He has multiple certifications and publications in Six-Sigma, Pharmacovigilance, and Peptic Ulcer Disease.
Professional Background
Before joining Zipline, Samuel Akuffo worked at GSK as a Medical Representative and QPPV Deputy from 2015 to 2019 in Accra, Ghana. His career at Zipline began as a Fulfillment Operations Coordinator in 2019, where he worked for seven months before advancing to various leadership roles. His experience encompasses operational processes, accountability audits, and team welfare advocacy, demonstrating a commitment to enhancing operational efficiency and employee well-being.
Achievements in Operations
Samuel Akuffo has led the creation of operational processes and the design and execution of internal accountability and operational audits at Zipline. His leadership in the expansion of distribution centers and customer onboarding initiatives has significantly impacted Zipline's operational capabilities in Ghana. His focus on team welfare and customer experience has been integral to the success of Zipline's operations in the region.