Siqi Wang
About Siqi Wang
Siqi Wang serves as the Global Customer Experience Lead at Zipline, where she has worked since 2020 in Ghana. With a background in design research and international relations, she previously held positions at IDEO and d.light, contributing to customer experience strategies and cross-cultural communication projects.
Work at Zipline
Siqi Wang serves as the Global Customer Experience Lead at Zipline, a position she has held since 2020. Based in Ghana, she focuses on enhancing customer experience strategies that support the company's growth and expansion in the region. Her role involves implementing initiatives that improve service delivery and customer satisfaction, leveraging her design research background to inform her approach.
Previous Experience at IDEO
Prior to her current role, Siqi Wang worked at IDEO for three years as a Design Researcher from 2016 to 2019 in Shanghai, China. She also held the position of Research Analyst at IDEO for one year from 2015 to 2016. In these roles, she contributed to various design projects, utilizing her skills in research and analysis to drive insights that informed design processes.
Background in Design Research
Siqi Wang has a solid background in design research, which significantly influences her work in customer experience at Zipline. Her experience at IDEO and other organizations has equipped her with the skills to analyze user needs and preferences, allowing her to develop effective customer experience strategies.
Education and Academic Background
Siqi Wang holds a Master of Arts in International Relations and Affairs from Fudan University, where she studied from 2013 to 2016. She also earned a Bachelor of Arts in the same field from Fudan University from 2009 to 2013. Additionally, she completed an exchange semester at Københavns Universitet - University of Copenhagen in 2012. Her academic background has provided her with a strong foundation in international relations and cross-cultural communication.
Experience at d.light
Before joining Zipline, Siqi Wang worked at d.light as a Product Insights Specialist for eight months in Nairobi, Kenya, from 2019 to 2020. In this role, she focused on gathering and analyzing customer insights to enhance product offerings and improve user experience.