Susan L Ferryman
About Susan L Ferryman
Susan L. Ferryman is a UAS Maintenance Technician at Zipline, with a background in aviation maintenance and quality assurance. She has over 15 years of experience in the aviation industry, having previously worked for Republic Airways Holdings and Chautauqua Airlines.
Work at Zipline
Susan L Ferryman currently serves as a UAS (Zip and Nest) Maintenance Technician at Zipline, a role she has held since 2020. In this position, she is responsible for maintaining unmanned aerial systems, ensuring their operational readiness and safety. Her work contributes to the efficiency of Zipline's logistics and delivery services, which utilize drone technology to transport medical supplies and other essential goods.
Previous Experience in Aviation
Prior to her current role, Susan worked at Republic Airways Holdings, Inc. as a Quality Assurance professional from 2007 to 2015. During her eight years in this position, she was based in the Columbus, Ohio Area and focused on maintaining high-quality standards in aviation operations. Before that, she served as a Parts Clerk at Chautauqua Airlines for one year and as a Service Manager at Commander Aero Inc for two years, where she managed service operations and ensured compliance with maintenance protocols.
Education and Training in Aviation Maintenance
Susan studied at Spartan College of Aeronautics and Technology, where she earned an Associate's Degree in Avionics Maintenance Technology/Technician from 1999 to 2001. She later attended Great Oaks Institute of Technology and Career Development, graduating as the Valedictorian in Aviation Maintenance in 2006. Her education provided her with a strong foundation in aviation systems and maintenance practices.
Technical Skills and Projects
Susan has demonstrated her technical skills through various projects in the aviation field. She successfully rewired a vintage aircraft to upgrade it to a glass cockpit, showcasing her proficiency in avionics. Additionally, she has experience in replacing a 4-foot wing section back to the main spar of a certified composite aircraft. Her work also includes editing a technical guide on avionics, which deepened her interest in the field.
Quality Assurance and Process Improvement
Throughout her career, Susan has focused on quality assurance and process improvement. At Republic Airways, she inspected incoming components and final products to ensure they met quality and conformity standards. She also streamlined production processes by identifying potential schedule pitfalls and addressing shortcomings in the manufacturing system, contributing to overall operational efficiency.