Cassandra Thomas
About Cassandra Thomas
Cassandra Thomas is the Lead Business Analyst at FM Global, with a background in business management from Rhode Island College.
Lead Business Analyst at FM Global
Cassandra Thomas serves as the Lead Business Analyst at FM Global, based in Johnston, Rhode Island, from 2022. In this role, she is responsible for leading a team of analysts to streamline business processes and ensure alignment with organizational goals. Her position involves extensive data analysis, project management, and the implementation of key business strategies to improve operational efficiency.
Previous Roles at FM Global
Before becoming the Lead Business Analyst, Cassandra held various positions at FM Global. She worked as a Senior Business Analyst from 2018 to 2022, where she managed business analysis projects and supported cross-functional teams. From 2012 to 2018, she was employed as a Methods Analyst I & II. In these roles, she focused on optimizing methods and procedures to increase the efficiency and effectiveness of business operations.
Professional Experience at Citizens
Cassandra’s career also includes a tenure at Citizens, where she worked as a Senior Operations Clerk from 2008 to 2012. Located in East Providence, Rhode Island, she was responsible for processing transactions, managing account records, and supporting operational workflows. Her responsibilities contributed to the smooth operation of the bank’s services and meeting customer needs efficiently.
Customer Service Role at Bank of America
From 2006 to 2008, Cassandra was a Customer Service Representative at Bank of America in East Providence, Rhode Island. In this role, she provided direct customer support, handled account inquiries, and resolved customer issues. Her experience at the bank helped her develop strong problem-solving and communication skills, which have been beneficial in her subsequent roles.
Educational Background in Business Management
Cassandra holds a Bachelor of Science in Business Management from Rhode Island College. She began her studies in 2005 and completed her degree in 2010. This academic background provided her with a solid foundation in business principles, management theories, and analytical skills, preparing her for her career in business analysis.