Cheryl Fogarty
About Cheryl Fogarty
Cheryl Fogarty is the Enterprise User Services Manager at FM Global and the Director of the Service Management Office at Citizens, with extensive experience in IT service delivery and management within the financial services sector.
Title and Current Positions
Cheryl Fogarty holds the position of Enterprise User Services Manager at FM Global, a role she assumed in 2022. Concurrently, she serves as Director of the Service Management Office at Citizens since 2021. Both positions are located in the United States.
Previous Roles and Experience
Cheryl has held significant roles in the financial services industry. She served as Senior Vice President of Technology Incident and Problem Management at Citizens Financial Group, Inc. from 2014 to 2021. Prior to this, she was the Senior Vice President and Head of Service Delivery at RBS from 2006 to 2014. Cheryl also worked as Vice President of End User Services and Field Engineering at Citizens Bank from 2003 to 2006 and has experience as a Change Manager for RBS Citizens Group and State Street Bank.
Education and Certifications
Cheryl Fogarty earned her MCSE in Information Technology from Boston University Continued Education in 1998. She attended Cardinal Spellman High School and UMass Amherst from 1982 to 1985. Cheryl studied Business Administration and Management at the University of Massachusetts Amherst.
Expertise in ITIL and IT Service Management
Cheryl is highly skilled in implementing ITIL V3 frameworks and HP ITSM solutions. She possesses a strong background in Service Operations and Delivery, particularly in the financial services sector. Her expertise also includes Agile methodologies and the ServiceNow platform.
Achievements in IT Service Management
Cheryl has a proven track record of achieving multi-million dollar savings through effective outsourcing strategies. She is well-known for creating and managing SLA/KPI metrics to enhance service delivery. Additionally, Cheryl specializes in customer-facing delivery and process improvements, having moderated panels and delivered speeches as a technology professional.