Daniel Sullivan
About Daniel Sullivan
Daniel Sullivan is a Service Desk Information Specialist at FM Global and has extensive experience in technology consulting and management roles across various companies.
Title
Daniel Sullivan serves as a Service Desk Information Specialist at FM Global. His tenure at the company started in 2016 and continues to date, operating out of Johnston, RI.
Previous Roles and Experience
Daniel has a diverse professional background. He has held various technical and managerial roles across multiple sectors. He worked at Digity as a Business Technology Consultant in 2015 for 11 months in Lehi, UT. Prior to that, he was a Technical Advisor at iTOK, Inc. for three years from 2011 to 2014 in Lehi, UT. Additionally, he served in multiple capacities at The 24 Hour Music Project as Director of Human Resources and A&R, Producer, Project Manager, and Board Member from 2011 to 2013 in Providence, RI. His earlier roles also include East Coast Account Manager at iTOK, Network Administrator/Senior Support Technician at Boston Neighborhood Network, and Project Manager/Systems Administrator at Bennett Development, LLC.
Education and Certifications
Daniel studied at Northeastern University, earning a Bachelor of Science in Business Administration with a focus on Management Information Systems from 1996 to 2002. Prior to that, he obtained a Vocational Certificate in Computer Technology/Computer Systems Technology from Cranston Area Career and Technical Center from 1993 to 1996 and a High School Diploma in College Preparatory from Cranston High School West, also between 1993 and 1996.
Professional Achievements
During his career, Daniel achieved a personal Net Promoter Score (NPS) greater than 95% as a Service Desk Information Specialist. He handled support requests for 50,000 member users and additional daily customers through phone, remote support, and email. His responsibilities included providing tier 2 support for Total Defense and Concentsus teams, conducting proactive audits of backup servers to prevent data loss, and managing member accounts via AVG Managed Workplace server for software deployment and updates.
Company Ownership
Since 2009, Daniel Sullivan has been the Owner, Operator, and Host of SullysCafe.com, based in Providence, RI. His role encompasses managing all aspects of the cafe's operations and hosting events. SullysCafe.com is a significant venture that highlights his entrepreneurial spirit and commitment to community engagement.