Debura Cavalcanti
About Debura Cavalcanti
Debura Cavalcanti is an Engineering Process Specialist at FM Global with extensive experience in logistics, quality management, and customer service in São Paulo, Brazil.
Current Role at FM Global
Debura Cavalcanti is currently employed at FM Global as an Engineering Process Specialist since 2018. Based in the São Paulo area, Brazil, she specializes in planning engineering visits and supporting field engineers. Her responsibilities also include managing workloads for 12 to 18 engineers, and negotiating scheduling with customers while aligning with company prioritization strategies. Additionally, she is responsible for performance reporting and distributing plan review and risk reports.
Previous Experience at DHL
Before her current role, Debura Cavalcanti held various positions at DHL and DHL Supply Chain, amassing extensive experience in the logistics sector. From 2006 to 2016, she was a Quality Manager for Performance Management at DHL Supply Chain in São Paulo, where she implemented SGQ/NBR ISO9001:2015 standards. Prior to this role, she served as a Key Account Customer Service Manager at DHL from 1998 to 2006.
Educational Background
Debura Cavalcanti holds a Post-Graduation degree in Logistics Administration from Universidade Presbiteriana Mackenzie, completed between 2006 and 2008. Additionally, she earned a Bachelor's degree in Communication/Public Relations from Faculdade Cásper Líbero, graduating in 1997 after studying there from 1993 to 1997.
Project Management and Negotiation Skills
With a strong background in project management, Debura Cavalcanti supports activities across Brazil and Latin America, employing PMI methodologies. Her experience includes negotiating with corporate areas, regional leaders, and service providers to implement new processes and systems tools for Latin America teams. She acts as a key contact for global account customers, facilitating customer service support.
Technical Skills and Certifications
Debura Cavalcanti is certified as a Green Belt in Lean Six Sigma, demonstrating her expertise in process improvement. She is fluent in both English and Portuguese, with an intermediate proficiency in Spanish (C1 level). Her technical skills include advanced data visualization and manipulation using tools such as SQL, Tableau, Hyperion Essbase, and Excel. Furthermore, she plays a role in training new employees and implementing new tools in the engineering process.