Ed Pendola
About Ed Pendola
Ed Pendola is the Quality Customer Service Manager at FM Global and has been with the company since 2008. He previously worked as an Internal Auditor at UTC Fire & Security and studied at Medway High School.
Title and Current Position
Ed Pendola currently holds the position of Quality Customer Service Manager at FM Global. He has been in this role since 2008, contributing to the company through his extensive experience in customer service and quality management. His responsibilities likely include overseeing customer service operations, ensuring high-quality service delivery, and implementing strategies to enhance customer satisfaction.
Professional Experience at FM Global
Since 2008, Ed Pendola has been working at FM Global in the role of Quality Customer Service Manager. With a significant tenure at the company, he is responsible for managing and improving the quality of customer service. His role includes evaluating service processes, addressing customer issues, and ensuring that the company's customer service standards are upheld.
Previous Role at UTC Fire & Security
Before joining FM Global, Ed Pendola worked at UTC Fire & Security as an Internal Auditor from 2001 to 2008. During his seven-year tenure, he was involved in auditing internal processes to ensure compliance with industry standards and company policies. His auditing role would have required a keen eye for detail and a strong understanding of regulatory requirements and internal control mechanisms.
Education Background
Ed Pendola attended Medway High School from 1980 to 1984. This foundational education provided him with the initial skills and knowledge that he later built upon in his professional career. His high school education is a testament to his long-standing commitment to personal and professional development.