Geoff Rollins
About Geoff Rollins
Geoff Rollins is an Information Specialist at FM Global with extensive experience in IT support and customer service.
Current Position at FM Global
Geoff Rollins is an Information Specialist at FM Global in Johnston, Rhode Island. He has been in this role since 2008. In this position, he provides technical support to over 5,000 employees across 63 global offices. His responsibilities include addressing IT-related issues and ensuring smooth operation of information systems.
Previous Roles
Prior to his current role at FM Global, Geoff Rollins worked as an IT Technical Support Specialist at Bureau Veritas CPS, Inc from 2003 to 2008. Before that, he served as a Customer Support Technician at Newton-Wellesley Hospital from 1999 to 2002. These roles allowed him to gain valuable experience in technical support and customer service.
Educational Background
Geoff Rollins studied at Bay State School of Technology, where he received a Certificate in Computers in 1998 after an 11-month program. This education provided him with the foundational knowledge needed to excel in his IT career.
Technical Skills and Expertise
During his career, Geoff Rollins has developed a range of technical skills. He has a working knowledge of the ITSM task system, which is critical for IT service management processes. He is also proficient in using MyRisk software, and has trained colleagues in its use, demonstrating his expertise and ability to transfer knowledge within the organization.