J. F.
About J. F.
J. F. is an AVP and XD Research Manager at FM Global with extensive experience in UX research and design across various industries and countries.
Title
Currently, J. F. is serving as the AVP and XD Research Manager at FM Global.
Professional Experience
J. F. has extensive professional experience spanning various roles and industries. At FM Global, J. F. undertakes responsibilities as the AVP and XD Research Manager since 2023. In 2022, J. F. worked at Bayer as a Coalition Research Lead for 5 months. Previously, J. F. held a position at RELX Elsevier as a Senior UX Manager from 2020 to 2023. At Willis Towers Watson, J. F. was a User Experience Lead in Tampa/St. Petersburg, Florida, from 2018 to 2022, and also worked briefly as a User Experience Design Lead in 2018 for 7 months. J. F.'s career also includes a role at Netease Games as an AR/VR/MR Interaction Designer in Hangzhou, Zhejiang, China, for 2 months in 2017.
Educational Background
J. F. holds a Master's of Human-Computer Interaction from Carnegie Mellon University, completed in 2017. This was preceded by a Master's Degree in Communications from Purdue University, finished in 2015. J. F. also studied Mandarin Chinese and Taiwanese Culture at the National Pingtung University of Education for 11 months in 2011, and French Language and Culture at Université d'Orléans for 11 months in 2009. Additionally, J. F. earned a Bachelor of Arts in Liberal Arts and Sciences/Liberal Studies from the University of Arkansas at Little Rock, completed in 2011.
International Experience
J. F. has worked in six different countries, bringing a rich, diverse, international perspective to UX research and design. This global experience has equipped J. F. with the ability to understand and address a wide array of user behaviors and preferences, enhancing the capability to deliver effective user experience solutions across varied cultural contexts.
Specialization in UX Psychology
Specializing in the psychology of UX, J. F. focuses on understanding user behavior to improve user experiences. This involves employing psychological principles to analyze and enhance how users interact with technology. J. F.'s approach in management is grounded in positive organizational psychology, aligning with servant leadership principles, thereby fostering an environment conducive to innovation and team empowerment.