John Taveras
About John Taveras
John Taveras is a Corporate Service Desk Support Specialist at FM Global, where he co-leads the Windows 10 deployment team and manages endpoint inventory.
Title
John Taveras is a Corporate Service Desk Support Specialist at FM Global.
Current Role at FM Global
John Taveras has been serving as a Corporate Service Desk Support Specialist at FM Global since 2017. His responsibilities include co-leading the Windows 10 deployment team for all North American offices and the headquarters. He played a key role in migrating over 1,500 devices from Windows 7 and 8 to Windows 10, ensuring 100% functionality of all computers and devices. Additionally, he utilizes the Ivanti HEAT ticketing system for problem-solving escalations, follow-up, and timely resolution. His duties also encompass managing endpoint inventory, including building, deployment, recovery, and disposal of internal machines.
Previous Role at Parker Construction Company Inc.
Before joining FM Global, John Taveras worked as a Project Engineer at Parker Construction Company Inc. from 2012 to 2017. During his tenure of 5 years, he was involved in various engineering projects, contributing to the company's construction and project management efforts.
Education and Expertise
John Taveras completed a program at Year Up from 2017 to 2018. He also holds a High School Diploma from Paul Cuffee Upper School, where he studied from 2010 to 2014. These educational experiences equipped him with the skills and knowledge necessary for his roles in corporate IT support and project engineering.
Technical Skills and Responsibilities
As a Corporate Service Desk Support Specialist at FM Global, John Taveras manages a range of technical responsibilities. This includes performing security administration functions for user, data, and remote access. He also handles endpoint inventory management and uses the Ivanti HEAT ticketing system to address and resolve technical issues. His expertise in operating system deployment and device functionality migration is crucial to the company's IT operations.