Laura Willis
About Laura Willis
Laura Willis is a Client Processing Specialist at FM Global in Amsterdam, with a background in support and teaching roles, and holds degrees in International Criminology and Psychology.
Title and Current Position
Laura Willis is currently working as a Client Processing Specialist at FM Global since 2021. She is based in Amsterdam, North Holland, Netherlands. In her role, she manages client processing responsibilities, utilizing her extensive experience in customer support and client communication.
Experience at FM Global
Since joining FM Global in 2021, Laura Willis has been engaged as a Client Processing Specialist. Her responsibilities in this role have focused on enhancing client relationships and streamlining processing functions. Located in Amsterdam, she ensures efficient service delivery to FM Global's wide client base.
Previous Roles and Experience
Before her current role at FM Global, Laura Willis worked at Goboony in Utrecht, Netherlands, as a Support Specialist from 2020 to 2021 and as a Support Specialist Intern from 2019 to 2020. Previously, she also served as an EFL Teacher at Wujiang Mingzhu Xuexiao, China, and had various customer service roles in the United Kingdom, including positions at The Sheffield Tap, Sainsbury's, Walkabout, and McDonald's.
Educational Background
Laura Willis holds a Master's degree in International Criminology from The University of Sheffield, completed in 2018, and a Bachelor of Science in Psychology from Sheffield Hallam University, completed in 2017. Her educational background has equipped her with analytical and interpersonal skills valuable in her professional roles.
Professional Journey in Customer Support
Laura Willis's professional journey includes diverse roles in customer support and service. She started her career at McDonald's as a Crew Member, later working as a Bartender at Walkabout and The Sheffield Tap, and as a Customer Assistant at Sainsbury's. These experiences have honed her customer service skills, which she further developed in her roles at Goboony and FM Global.