Marcela Alvarez
About Marcela Alvarez
Marcela Alvarez is a Claims Technical Assistant at FM Global, with a background in quality assurance and customer service roles at Creative Multilingual Strategies and Teleperformance.
Current Position at FM Global
Marcela Alvarez is currently employed at FM Global as a Claims Technical Assistant. She has been with the company since 2018. In this role, she operates out of Nuevo León, providing support in claims management and technical assistance tasks, ensuring claims processes are efficient and accurate.
Past Experience at Creative Multilingual Strategies
Before joining FM Global, Marcela Alvarez spent several years at Creative Multilingual Strategies in Nuevo León, Mexico. She held multiple roles at the company, most recently as a Quality Assurance Manager from 2015 to 2017. Prior to this, she was a Senior Supervisor from 2011 to 2015 and started her career there as a Quality Assurance Analyst from 2010 to 2011. Marcela also worked as an International Operator and Customer Service Representative from 2008 to 2010, showcasing her versatility across various positions.
Early Career at Teleperformance
Marcela Alvarez began her professional journey at Teleperformance, where she served as a Credit and Collections Representative from 2006 to 2008. Her duties involved managing credit and collections operations, which laid the foundation for her subsequent roles in customer service and quality assurance.
Role as Quality Assurance Manager
During her tenure as Quality Assurance Manager at Creative Multilingual Strategies (2015-2017), Marcela Alvarez was responsible for overseeing the quality assurance processes, ensuring that the services met established standards and client expectations. Her role involved monitoring performance metrics, conducting quality audits, and implementing improvements.