Todd Lariviere
About Todd Lariviere
Todd Lariviere is a Helpdesk Technician at Fm Global with extensive experience in customer service and technical support across various industries.
Company
Todd Lariviere is currently employed at FM Global as a Helpdesk Technician. He has been with the company since 2016 and is based in Johnston, Rhode Island, United States.
Previous Employment at Covidien
Todd Lariviere held the position of Help Desk Support Technician III at Covidien from 2012 to 2016, a period spanning 4 years. During his tenure, he worked out of Fridley, Minnesota, United States.
Previous Employment at Bank of America
From 2007 to 2011, Todd Lariviere worked at Bank of America as an Online Banking Specialist. His responsibilities in this role were carried out over 4 years in Charlotte, North Carolina, United States.
Customer Service and Technical Support Expertise
Todd Lariviere possesses extensive experience in customer service across help desk levels 1, 2, and 3, as well as desktop support. He has a robust skill set in troubleshooting and assisting a large number of internal end users, highlighted by his support of up to 85,000 end users during a significant merger at a large medical supplier.
Technical Skills and Proficiencies
Todd Lariviere is proficient with a wide range of applications, including MS Office, MS Exchange, Office 365, and Cisco WebEx. He is skilled in operating systems such as Windows 7, Windows 8, iOS, and Android. Additionally, he has expertise in networking technologies like Active Directory, VPN, and VDI.
Knowledge Management and Training
Todd Lariviere has a noted expertise in knowledge management and training. His proficiency in these areas has been recognized in his professional roles, where he has contributed to the development and education of both internal and external users.