Kevin Sturdevant
About Kevin Sturdevant
Kevin Sturdevant serves as the VP of Customer Success at Focal Systems, where he leads a global team to improve customer implementation and ROI. He has extensive experience in the SaaS industry and has held various leadership roles in customer success and product management.
Work at Focal Systems
Kevin Sturdevant serves as the Vice President of Customer Success at Focal Systems, a position he has held since 2023. In this role, he leads a global Customer Success team focused on enhancing customer implementation of Focal's solutions. His efforts aim to maximize the return on investment for clients, ensuring they effectively utilize the company's offerings.
Previous Experience in Customer Success
Prior to his current role, Kevin Sturdevant worked at Strateos, Inc. as the Vice President of Customer Success from 2019 to 2023. He also held the position of Vice President of Business Operations at the same company from 2018 to 2019. His extensive experience in customer success initiatives within the SaaS industry has equipped him with the skills necessary to lead teams and improve customer satisfaction.
Background in Product Management
Kevin has a strong background in product management, having served as Head of Product and Operations at Pykl Studios from 2012 to 2015. His role involved overseeing product development and operational strategies, contributing to his comprehensive understanding of the product lifecycle and customer needs.
Education and Expertise
Kevin Sturdevant studied at Youngstown State University, where he earned a Bachelor of Arts degree in English in 2004. His educational background complements his professional experience in project management and professional services, providing a solid foundation for his roles in various organizations.
Entrepreneurial Experience
Before his tenure in customer success roles, Kevin was the Founder and Partner at GHØST LABEL VIDEO, now known as Ghost Label, from 2012 to 2014. This entrepreneurial experience in the Columbus, Ohio area contributed to his understanding of business operations and customer engagement.