Adeleke Adenaike
About Adeleke Adenaike
Adeleke Adenaike serves as the Customer Success Lead at FoodCourt, where he manages a team of 12 and implements strategic initiatives to enhance productivity and user retention. He has a background in psychology and extensive experience in customer service roles across various organizations in Nigeria.
Current Role at FoodCourt
Adeleke Adenaike serves as the Customer Success Lead at FoodCourt, a position he has held since 2022. In this role, he manages a team of 12 members, emphasizing the importance of a positive working environment. He is responsible for implementing strategic initiatives aimed at enhancing team productivity and improving the retention rates of both users and staff. Additionally, he conducts quality assurance surveys with customers to gather feedback for business improvements and represents the Customer Success department in weekly internal management meetings.
Previous Experience in Customer Service
Prior to his current role, Adeleke worked as a Customer Service Executive at Greenlight Planet for seven months in 2021, based in Ikeja, Lagos, Nigeria. He also held the position of Customer Service Technical Support at Lumos Global from 2018 to 2021, where he contributed to customer service operations for three years. His experience in customer service roles has equipped him with skills essential for managing customer relationships and enhancing service delivery.
Educational Background in Psychology
Adeleke obtained two degrees from Adekunle Ajasin University between 2008 and 2012. He earned a Bachelor of Applied Science (BASc) in Psychology and a Bachelor of Science (BS) in Industrial and Organizational Psychology. This educational background provides him with a strong foundation in understanding human behavior and organizational dynamics, which is beneficial in his current role in customer success.
Work History and Roles
Adeleke has held various positions throughout his career. He worked as a Biometric Officer at Halogen Group for one month in 2018 and served as a Store Manager at INFRANET LIMITED from 2016 to 2017. Additionally, he was a Liaison Officer during his National Youth Service Corps in 2014 and worked as a Student Medical Social Worker at University College Hospital, Ibadan, in 2011. These diverse roles have contributed to his comprehensive skill set.