Andy Acevedo
About Andy Acevedo
Andy Acevedo is a Technical Support Lead at Foodsmart, where he has worked since 2023. He has a background in cybersecurity and has held various positions in technical support and procurement across multiple organizations.
Current Role at Foodsmart
Andy Acevedo currently serves as the Technical Support Lead at Foodsmart, a position he has held since 2023. In this role, he is responsible for overseeing technical support operations, ensuring efficient resolution of customer issues, and enhancing the overall user experience. His leadership in technical support contributes to the company's commitment to providing high-quality service to its clients.
Previous Experience at Foodsmart
Before his current position, Andy worked at Foodsmart as a Growth Development Associate from 2022 to 2023. During his tenure, he focused on strategies to drive growth and improve customer engagement. His experience in this role provided him with insights into the company's operations and customer needs.
Professional Background in Technical Support
Andy has a solid background in technical support, having worked as a Technical Support Specialist at Activision Blizzard from 2014 to 2018. In this capacity, he provided assistance to users, troubleshooting technical issues, and ensuring customer satisfaction. His experience in a fast-paced gaming environment equipped him with skills to handle complex technical challenges.
Education and Cybersecurity Expertise
Andy studied Cybersecurity at Northeastern University, where he achieved a degree in Information Technology from 2019 to 2023. His education provided him with a strong foundation in cybersecurity principles. He also holds a Security+ certification, which demonstrates his knowledge in safeguarding sensitive information and mitigating cyber threats. Currently, he is pursuing the SSCP certification to further enhance his expertise in information security.
Experience in Procurement
Prior to his roles in technical support, Andy worked as a Procurement Specialist at Community Medical Group from 2021 to 2022. His responsibilities included managing procurement processes and ensuring the availability of necessary resources. This experience contributed to his understanding of operational efficiency and resource management.