Anna Mikhailova
About Anna Mikhailova
Anna Mikhailova serves as the Vice President of Customer Solutions at ForAllSecure, Inc., where she focuses on enhancing customer satisfaction and loyalty. She holds a PhD in Computer Science from Åbo Akademi University and has extensive experience in customer success and professional services across various technology companies.
Current Role at ForAllSecure
Anna Mikhailova serves as the Vice President of Customer Solutions at ForAllSecure, Inc. since 2021. In this role, she focuses on enhancing customer satisfaction and loyalty through the development of effective customer success teams. Her leadership aims to ensure that clients receive optimal support and solutions tailored to their needs.
Previous Experience at Quest Software
Anna Mikhailova held multiple positions at Quest Software. She worked as a Project Management Lead from 2007 to 2008, followed by a role as Practice Manager from 2008 to 2010. She then served as Director of APM, Database, and Virtualization Management in Professional Services from 2011 to 2012, and as Director of APM and Virtualization Practice in Professional Services for a year from 2010 to 2011.
Professional Background in Customer Success
Mikhailova has extensive experience in customer success roles. She was Vice President of Customer Success at Veritone, Inc. from 2016 to 2018, and held the position of Vice President of Customer Enablement at AppDynamics from 2014 to 2015. Additionally, she served as Sr. Director of Global Professional Services at Auth0 from 2018 to 2020, and later as Vice President of Global Service Delivery at Auth0 for a brief period in 2021.
Academic Qualifications
Anna Mikhailova earned her PhD in Computer Science from Åbo Akademi University, where she also studied IT Management and Mathematics as minors. Her academic background includes a role as Assistant Professor at Åbo Akademi University from 1999 to 2000 and as a Research Fellow at the University of Southampton, UK from 2000 to 2001.
Expertise in Security Standards
Mikhailova has expertise in FedRAMP, which involves ensuring that cloud products and services meet specific security standards required by the U.S. government. This specialization highlights her knowledge in compliance and security within the technology sector.