Denise Feil
About Denise Feil
Denise Feil serves as the Consumer Affairs Manager at Ford Motor Company, where she has worked since 1992. She holds a Master's degree in Communication from Cleveland State University and a Bachelor's degree in Journalism from Oakland University.
Work at Ford Motor Company
Denise Feil has been employed at Ford Motor Company since 1992, currently serving as the Consumer Affairs Manager. Her role involves overseeing customer interactions and ensuring satisfaction within the company's operations. Throughout her tenure, she has held various positions, including Customer Viewpoint Manager from 2005 to 2007, Crc Manager from 2006 to 2009, and 6-Sigma Deployment Director from 2002 to 2005. Her extensive experience at Ford spans over three decades, demonstrating her commitment to the organization and its customers.
Education and Expertise
Denise Feil holds a Master's degree in Communication from Cleveland State University, where she studied from 1987 to 1989. She also earned a Bachelor's degree in Journalism from Oakland University, completing her studies from 1979 to 1982. In addition to her academic qualifications, she is Ford Black Belt trained and certified, indicating her proficiency in process improvement methodologies. Furthermore, she has received COPC training and certification, which is recognized as a standard for customer service operations.
Background in Process Improvement
Denise Feil has significant experience in process improvement, particularly in deploying 6-Sigma methodologies within a call center environment. Her role as 6-Sigma Deployment Director at Ford from 2002 to 2005 involved implementing these methodologies to enhance operational efficiency and customer service quality. Her expertise in this area has contributed to the effectiveness of customer service operations at Ford.
Career Progression at Ford Motor Company
Denise Feil's career at Ford Motor Company reflects a progressive trajectory through various managerial roles. Starting as a 6-Sigma Deployment Director, she advanced to positions such as Crc Manager and Customer Viewpoint Manager before her current role as Consumer Affairs Manager. This progression illustrates her adaptability and growth within the organization, as well as her dedication to improving customer experiences.