Kevin Berch
About Kevin Berch
Kevin Berch is the Director of Market Sell and Service IT at Ford Motor Company, where he has worked since 2020. He has held various roles at Ford since 1994, contributing significantly to technology solutions and customer service applications.
Current Role at Ford Motor Company
Kevin Berch currently serves as the Director of Market Sell and Service IT at Ford Motor Company. He has held this position since 2020, contributing to the development and implementation of technology solutions that support Ford's global parts supply and logistics. His work utilizes SAP systems to enhance operational efficiency and service delivery.
Previous Positions at Ford Motor Company
Throughout his career at Ford Motor Company, Kevin Berch has held several key positions. He worked as Director of Corporate Staffs IT and Data Center Migration Program from 2018 to 2020. Prior to that, he served as Director of Application Delivery for PD and Manufacturing Solutions in 2016-2017, and as Delivery Manager for Consumer Facing Practice from 2002 to 2008. His experience also includes roles as Senior IT Manager in various capacities and as a Software Engineer/Analyst from 1994 to 2000.
Education and Expertise
Kevin Berch earned his MBA from the Mendoza College of Business at the University of Notre Dame, completing his studies in 1994. He also holds a Bachelor of Science degree in Computer Engineering from the University of Notre Dame, which he obtained in 1994. His educational background provides a strong foundation for his extensive career in technology and management within the automotive industry.
Role in Customer Service Technology
In his current role, Kevin Berch plays a significant part in Ford's global customer service organization. He oversees the development and implementation of core service applications that cater to both customers and dealers. His focus on technology product delivery is essential for enhancing customer satisfaction and operational effectiveness at Ford.