Sasikumar Viswanathan
About Sasikumar Viswanathan
Sasikumar Viswanathan is a Contact Center Product Anchor, Application Architect, and Product Manager with extensive experience in contact center technologies. He has worked for notable companies including HCL Technologies, Cognizant Technology Solutions, Cisco, and currently Ford Motor Company.
Work at Ford Motor Company
Sasikumar Viswanathan has been employed at Ford Motor Company since 2020, serving as a Contact Center Product Anchor, Application Architect, and Product Manager. His role focuses on enhancing the efficiency and effectiveness of contact center operations. He applies his expertise in contact center technologies to improve customer interactions and streamline processes within the organization.
Previous Experience at HCL Technologies
Prior to his current role, Sasikumar Viswanathan worked at HCL Technologies from 2006 to 2014. During his eight years in the San Antonio, Texas area, he held the position of IVR/Call Center Application/Verint Project Lead. His responsibilities included managing projects for USAA, where he gained significant experience in contact center applications.
Experience at Cognizant Technology Solutions
Sasikumar Viswanathan worked at Cognizant Technology Solutions for eight months in 2013 to 2014 as a Senior Associate and Project Lead in Minneapolis. In this role, he contributed to various projects, leveraging his skills in contact center technologies and project management.
Educational Background
Sasikumar Viswanathan earned a Bachelor of Engineering degree from Anna University. He also studied at Sasurie College of Engineering, where he developed foundational knowledge in engineering principles that support his career in technology and project management.
Technical Expertise and Skills
Sasikumar Viswanathan possesses expertise in implementing and managing contact center technologies, including UCCE, CVP, ICM, CTI, and Finesse. He is experienced in using Cyara for testing and monitoring contact center systems. Additionally, he has skills in natural language understanding and Nuance Mix, which enhance customer interactions. He utilizes Agile and PDO Model methodologies in project management and is proficient in Java and J2EE for application development.