Steven Johnston
About Steven Johnston
Steven Johnston is the Warranty Claims Assessing Manager at Ford Motor Company, a position he has held since 2017. He has extensive experience with Ford, having worked in various engineering and managerial roles for over two decades.
Work at Ford Motor Company
Steven Johnston has held multiple positions at Ford Motor Company since 1997. He began his career as a Hotline Service Engineer from 1997 to 1999. He then transitioned to a Field Service Engineer role in the Twin Cities Region, serving from 1999 to 2004. After this, he worked as a Product Concern Engineer for Super Duty from 2004 to 2007. Johnston was a Warranty Team Leader from 2007 to 2011, and later served as a Rotunda Essential Special Service Tools (ESST) Program Specialist from 2011 to 2015. He also worked as a Rotunda Dealership Supplies and Keys Specialist from 2011 to 2017. Since 2017, he has been the Warranty Claims Assessing Manager.
Education and Expertise
Steven Johnston earned a Bachelor's Degree from Ferris State University, completing his studies from 1993 to 1997. His educational background provides a foundation for his extensive experience in the automotive industry, particularly in warranty claims and service engineering.
Professional Experience Timeline
Steven Johnston's professional journey at Ford Motor Company spans over two decades. He started as a Hotline Service Engineer in 1997, followed by roles as a Field Service Engineer and Product Concern Engineer. He took on leadership roles as a Warranty Team Leader and later as a Program Specialist. His current role as Warranty Claims Assessing Manager has been ongoing since 2017.
Roles and Responsibilities
In his current role as Warranty Claims Assessing Manager, Steven Johnston oversees the evaluation and processing of warranty claims. His previous positions involved technical support, program management, and leadership within various service and engineering teams at Ford. His experience encompasses a wide range of responsibilities related to product concerns and service tools.