Irfandi Prasetya
About Irfandi Prasetya
Irfandi Prasetya is a Senior Executive Osc at Forest Interactive in Malaysia, where he has worked since 2018. He has over a decade of experience in the IT and customer service sectors, having held various roles in Indonesia prior to his current position.
Work at Forest Interactive
Irfandi Prasetya has been serving as a Senior Executive Osc at Forest Interactive since 2018. In this role, he has accumulated six years of experience in the Malaysian market, contributing to the company's operations and strategic initiatives. His position involves overseeing various aspects of operational support and customer engagement, ensuring that the organization meets its service delivery objectives.
Previous Experience in Indonesia
Before joining Forest Interactive, Irfandi Prasetya held several roles in Indonesia. He worked at Pt Informasi Teknologi Indonesia as Unit Head for IT Servicedesk and Customer Service from 2011 to 2015. This position involved managing IT support services and enhancing customer satisfaction. Prior to that, he was a QA Supervisor in the Sales and Business Development Division at Pt Indika Telemedia - Visitel from 2009 to 2011, where he focused on quality assurance processes. His career began at Pt Indika Telemedia - Visitel as an IT Helpdesk from 2007 to 2009, providing technical support and assistance.
Education in Information Systems
Irfandi Prasetya studied Information Systems at Universitas Gunadarma from 2000 to 2006. His education provided him with a strong foundation in technology and systems management, equipping him with the skills necessary for his subsequent roles in IT and customer service.