Alicia R.
About Alicia R.
Alicia R. serves as the Senior Director of Software Engineering for Client Channels at Forge, where she focuses on expanding the company's trading platform and leading the development of data visualization applications. With extensive experience in engineering and client experience roles at firms like Charles Schwab and Bank of America, she emphasizes client-centric improvement and team engagement.
Work at Forge
Alicia R. currently serves as the Senior Director of Software Engineering, Client Channels at Forge, a position she has held since 2023. In this role, she is responsible for leading the development of key software engineering initiatives, including the ForgePro platform, which expands direct trading capabilities. Alicia also oversees the Marketing Technology organization, focusing on delivering digital solutions to Forge's prospects and clients. Her leadership emphasizes client-centric approaches and continuous improvement within the organization.
Previous Experience at Charles Schwab
Before joining Forge, Alicia R. held multiple positions at Charles Schwab from 2010 to 2019. She served as Managing Director of Engineering for both Mobile and Intelligent Portfolios, where she led strategic initiatives aimed at enhancing client experience. Additionally, she was the Managing Director & Head of Client Experience Strategic Initiatives, focusing on improving client interactions and satisfaction. Her tenure at Charles Schwab spanned nearly a decade, contributing significantly to various engineering and client experience projects.
Experience at Essex County Habitat for Humanity
Alicia R. worked as the Director of Operations at Essex County Habitat for Humanity from 2020 to 2022. In this role, she was responsible for overseeing operational functions and ensuring the organization effectively met its mission. Her leadership contributed to the organization's operational efficiency during her two-year tenure in Massachusetts.
Early Career at Bank of America
Alicia R. began her career at Bank of America, where she held various roles from 1996 to 2000. She worked as a Technical Support Liaison and later as a Senior Quality Assurance Engineer. These positions provided her with foundational experience in technology and quality assurance, which she has built upon throughout her career in software engineering and management.
Education and Background
Alicia R. completed her secondary education at Hollis Area High School, where she earned her diploma. Her educational background laid the groundwork for her career in software engineering and management, leading to her various leadership roles across multiple organizations in the technology and nonprofit sectors.