Mary H Robertson
About Mary H Robertson
Mary H. Robertson serves as the Chief Operations Officer at Ira Services, a position she has held since 2019. With extensive experience in operations and management across various sectors, she previously held senior roles at General Motors and JPMorgan Chase & Co.
Current Role at Ira Services
Mary H Robertson serves as the Chief Operations Officer at Ira Services, a position she has held since 2019. In this role, she oversees operational strategies and initiatives to enhance service delivery and efficiency. Her leadership contributes to the company's growth and operational excellence in the competitive landscape of service provision.
Previous Experience at General Motors
Mary H Robertson has extensive experience at General Motors, where she held several key positions. She worked as the Director of Business Performance for Onstar Call Center Operations from 2002 to 2005, followed by her role as Head of Offshore Operations for the same division from 2005 to 2007. Additionally, she served as Managing Director of Quality, Training, and Knowledge Management from 2007 to 2010. Her tenure at General Motors spanned nearly a decade and involved significant contributions to operational performance and customer service.
Experience at JPMorgan Chase & Co.
At JPMorgan Chase & Co., Mary H Robertson held multiple leadership roles. She was the Executive Director of Consumer Practices from 2014 to 2018 and previously served as Vice President of Customer Experience from 2010 to 2014. Her work focused on enhancing consumer engagement and operational efficiency within the organization, reflecting her expertise in customer-centric strategies.
Educational Background
Mary H Robertson earned a Bachelor of Arts in Biology from Canisius College, where she studied from 1981 to 1985. She furthered her education by obtaining a Master of Business Administration from the University at Buffalo School of Management, the State University of New York, between 1985 and 1987. Her educational background provides a strong foundation for her career in operations and management.
Career at Sprint
Mary H Robertson began her career at Sprint, where she held various managerial positions. She served as Senior Manager of Sprint International Offshore Partners from 2001 to 2002, and prior to that, she was the Market Manager for Retail Marketing from 1998 to 1999. She also worked as Senior Manager of Retail Marketing from 1999 to 2001. Her roles at Sprint involved overseeing marketing strategies and operational management.