Tse Alan
About Tse Alan
Tse Alan is a Senior IT Support Administrator with extensive experience in the field, currently working at Forge since 2021. He previously held positions at Woodruff-Sawyer & Co. and Robert Half Technology, where he contributed to team leadership and improved onboarding processes.
Work at Forge
Tse Alan has been employed at Forge since 2021 as a Senior IT Support Administrator. In this role, he serves as a team lead and acts as an escalation point for complex IT issues. His responsibilities include providing support and guidance to teammates, ensuring efficient resolution of technical problems. His tenure at Forge has contributed to the overall effectiveness of the IT support team.
Previous Experience at Woodruff-Sawyer & Co.
Before joining Forge, Tse Alan worked at Woodruff-Sawyer & Co. as a Help Desk Administrator 2 from 2014 to 2021. Over the course of seven years in the San Francisco Bay Area, he developed skills in IT support and customer service. His experience in this role laid the foundation for his current position, enhancing his ability to manage IT support challenges.
Role at Robert Half Technology
In 2014, Tse Alan worked as an Information Technology Contractor at Robert Half Technology for a period of nine months. This role provided him with valuable experience in the IT sector and contributed to his professional development in technical support and systems management.
IT Onboarding and Documentation Initiatives
Tse Alan developed an IT onboarding PowerPoint presentation slide deck to improve the orientation experience for new hires. He also streamlined technical documentation processes using Atlassian Confluence, enhancing the efficiency of onboarding and offboarding procedures. These initiatives demonstrate his commitment to improving operational workflows within IT support.