Jason Massey
About Jason Massey
Jason Massey is a Customer Service Associate 'Floater' at Fort Wayne Metals, where he has worked since 2017. He has a diverse background in customer service, marketing, and management, with previous roles at various companies in the Fort Wayne, Indiana area.
Current Role at Fort Wayne Metals
Jason Massey has been employed at Fort Wayne Metals since 2017, where he serves as a Customer Service Associate 'Floater'. In this role, he assists Customer Service Associates with quoting, entering customer requests, and processing purchase orders. His responsibilities involve providing support across various customer service functions, ensuring efficient operations within the team. He was promoted to his current position in May 2019, reflecting his adaptability and commitment to the organization.
Previous Experience in Customer Service
Before joining Fort Wayne Metals, Jason Massey held several positions that contributed to his customer service expertise. He worked as a Customer Account Manager at SMI Division of DCX-CHOL Enterprises, Inc. from 2016 to 2017, where he managed customer accounts and facilitated communication between clients and the company. Additionally, he served as an Event Coordinator at Allen County War Memorial Coliseum for seven months in 2013, further enhancing his skills in customer interaction and event management.
Entrepreneurial Ventures
Jason Massey is the owner of Productions by JPM Media, a position he has held since 2009. This venture has allowed him to develop his skills in media production and business management over the past 15 years. His experience as a business owner complements his customer service roles, providing him with a broader understanding of client needs and operational efficiency.
Educational Background
Jason Massey studied Architectural Engineering at Indiana University-Purdue University at Fort Wayne from 1995 to 1997. His education provided him with a foundation in engineering principles and design, which may influence his approach to problem-solving and project management in his professional roles. He also completed his secondary education at Prairie Heights High School, attending from 1983 to 1995.
Past Employment in Engineering and Marketing
Prior to his current roles, Jason Massey worked at Hoosier Performance Engineering as a Consultant/Marketing professional from 2014 to 2016. In this position, he leveraged his marketing skills to enhance the company's outreach and customer engagement. He also served as a Warehouse Manager at Advantage Cartridge Co. Inc. for one year in 2013, where he managed warehouse operations and logistics.