Bahman Sohrabi
About Bahman Sohrabi
Bahman Sohrabi is the Vice President of Customer Success at Fortanix, with extensive experience in customer support and service roles at various technology companies.
Current Role at Fortanix
Bahman Sohrabi has been the Vice President of Customer Success at Fortanix since 2020. In this role, he oversees the company's customer success strategies and initiatives, focusing on enhancing customer satisfaction and loyalty. His responsibilities include building and maintaining strong relationships with clients, ensuring the successful implementation of Fortanix's solutions, and driving business growth through customer engagement.
Previous Work Experience at Cisco
Before joining Fortanix, Bahman worked at Cisco as the Director of Solutions Support from 2017 to 2020. His tenure at Cisco involved leading solutions support teams, providing technical guidance, and ensuring the successful delivery of Cisco's solutions to end customers. He also worked at Procket Networks, now part of Cisco, as Senior Director of Technical Services from 2001 to 2003, and earlier in his career, he was Director of Advanced Services at Cisco Systems, Inc. from 1991 to 2001.
Experience with Viptela and Skyera
Bahman served as the Vice President of Customer Support at Viptela from 2015 to 2017, prior to its acquisition by Cisco. In this role, he was responsible for leading customer support operations and ensuring a high level of client satisfaction. At Skyera, now part of Western Digital, he was the Head of Service & Support from 2013 to 2015, where he managed service and support functions for the company’s storage solutions.
Role at Juniper Networks and Force10 Networks
Bahman was the Vice President of Services, Solution Support at Juniper Networks from 2010 to 2012. He directed the service and support teams, focusing on delivering high-quality solutions and enhancing customer relationships. Additionally, from 2003 to 2009, he held the position of Vice President of Global Services at Force10 Networks, leading global service initiatives and support strategies for the company.
Expertise and Specializations
Bahman Sohrabi has specialized knowledge in strategic partnership and alliance development, focusing on creating strong relationships with key stakeholders to drive business growth. He is skilled in business process reengineering initiatives, aimed at improving organizational efficiency and effectiveness. His background includes international team development and supervision, indicating significant experience in managing diverse, geographically dispersed teams. Moreover, he is known for his emphasis on continuous product quality improvement and his ability to launch and optimize new services.