Shubham Jain
About Shubham Jain
Shubham Jain is a Customer Success Manager at Fortanix, with a background in customer success and growth management across various companies and regions.
Current Role at Fortanix
As a Customer Success Manager at Fortanix since 2022, Shubham Jain is based in Gurugram, Haryana, India. He is responsible for managing customer growth across various regions, including APAC, EMEA, and the US. His role involves leveraging his strong communication and negotiation skills to drive customer satisfaction and success. Shubham's leadership abilities facilitate the management of cross-functional and multi-geography teams.
Previous Experience at Zscaler
Shubham Jain worked as a Customer Success Manager at Zscaler from 2021 to 2022 in Bangalore Urban, Karnataka, India. During this time, he honed his skills in customer relationship management and implemented strategies to enhance customer engagement. His efforts contributed significantly to customer retention and satisfaction.
Role at Coromandel International Limited
At Coromandel International Limited, Shubham Jain served as Growth Manager from 2018 to 2021 in Hyderabad Area, India. He handled the profit and loss responsibilities for the Philippines market, defining strategic direction for the business. His role demanded a strong understanding of market dynamics and the ability to lead and manage teams across various functions.
Education and Expertise
Shubham Jain earned his MBA in International Business from the Indian Institute of Foreign Trade, where he studied from 2016 to 2018. He also holds a Bachelor's degree in Computer Science from Jaypee University of Information Technology, completed in 2014. His educational background supports his expertise in strategic planning, business management, and technical knowledge.
Internship and Early Career
Shubham Jain began his professional journey as an Associate Developer at SAP from 2015 to 2016 in Bengaluru Area, India. He then interned at Cognizant for one month in 2017 in Chennai and gained practical experience in the industry. These early roles laid the foundation for his subsequent positions in customer success and business management.