Benjamin English Lacy
About Benjamin English Lacy
Benjamin English Lacy serves as the Director of Operations at FORTNA, where he manages operational teams across multiple locations and has full Profit and Loss responsibility for the business unit. He holds an MBA from Wake Forest University and has a strong background in operations management, having previously worked at DHL Supply Chain and Carvana.
Work at Fortna
Benjamin English Lacy has served as the Director of Operations at Fortna since 2022, based in Louisville, Kentucky. In this role, he directly manages operational teams across multiple locations, including Louisville, KY; Norton Shores, MI; and a remote team in Atlanta, GA. He has full Profit and Loss (P&L) responsibility for his business unit and has been instrumental in preparing the 2023 Strategic Plan (STRAP), which aims to scale operational revenue to $64 million. Lacy has also led significant projects, such as the 2023 ECOMM site execution project, which focuses on enhancing online catalogue revenue growth and brand awareness.
Previous Experience
Prior to his current position at Fortna, Lacy worked at DHL Supply Chain as an Operations Manager in the Automotive, Engineering, and Manufacturing Sector from 2017 to 2020. He also held the role of Associate General Manager at Carvana for six months in 2021 and served as Operations Manager at Carvana from 2020 to 2021. Earlier in his career, he worked at DHL Supply Chain as a Production Supervisor in the Chemical/Energy Sector from 2014 to 2016 and interned at the U.S. District Courts from 2010 to 2011.
Education and Expertise
Benjamin English Lacy studied at Bardstown High School, where he achieved the Commonwealth Diploma in AP Studies from 2004 to 2007. He earned a Bachelor of Arts in Political Science, International Affairs, and Sociology, cum laude, from Transylvania University from 2007 to 2011. Lacy furthered his education by obtaining a Master of Business Administration (MBA) from Wake Forest University from 2018 to 2020. His educational background complements his extensive experience in operations management and strategic planning.
Achievements
Lacy has demonstrated significant impact in his role at Fortna, notably growing the revenue of the parts business from $42 million to $55 million in 2022, achieving a 30% year-over-year growth. He implemented an improved cycle count process that increased inventory accuracy by 10 percentage points. Additionally, he participated in iLead, a leadership development program for high performers within Fortna, held in the Netherlands, and was selected to represent Fortna's aftermarket division at a merger kick-off conference.