Vincent Bartels
About Vincent Bartels
Vincent Bartels serves as the Global Integration Leader for 24/7 Tech Support at FORTNA, where he has worked since 2021. He has extensive experience in customer and technical support, business development, and project management across various companies in the Netherlands.
Work at Fortna
Vincent Bartels serves as the Global Integration Leader for 24/7 Tech Support at FORTNA, a position he has held since 2023. He previously worked as the Manager of Customer and Tech Support at FORTNA, starting in 2021. In his current role, he is responsible for integrating and aligning the 24/7 Tech Support Team into a scalable global organization. His focus includes enhancing people, processes, and tools to improve service delivery. Bartels aims to stimulate standardization of services and solutions while ensuring the organization can respond quickly to customer needs.
Education and Expertise
Vincent Bartels holds a Master of Science (MSc) in Integrated Service Engineering from Hogeschool Utrecht, which he completed from 2016 to 2018. He also earned a Bachelor of Engineering (BEng) in Mechanical Engineering from Hogeschool van Utrecht, studying from 2004 to 2008. His educational background provides a strong foundation for his roles in technical support and project management within the engineering and technology sectors.
Background
Vincent Bartels has a diverse professional background, with experience spanning various roles in the technology and engineering industries. He began his career as a Trainee and later a Jr. Designer at API Signs & Displays from 2006 to 2008. He then transitioned to Hilti Nederland BV, where he held multiple positions, including Field Engineer, Lead Project Engineer for Data Centers, and BIM Project Manager. His experience also includes working as a Business Developer in the solar sector and as a Business Development Manager at Material Handling Systems, Inc.
Achievements
In his career, Vincent Bartels has contributed to various initiatives aimed at enhancing organizational efficiency and customer satisfaction. At FORTNA, he focuses on boosting ownership and accountability within the 24/7 Tech Support Team. His efforts are directed towards enabling the organization to absorb sustainable growth and stimulate profitability. Bartels has also played a key role in standardizing services and processes across teams to improve overall performance.