Wendi Kowren
About Wendi Kowren
Wendi Kowren serves as the Senior Director of Client Support at Fortna, where she has worked since 2021. With over 25 years of experience in contact center program transformation, she has held various leadership roles, including positions at IBM and GE Transportation.
Work at Fortna
Wendi Kowren has been serving as the Senior Director of Client Support at Fortna since 2021. In this role, she is responsible for overseeing client support operations and ensuring high levels of customer satisfaction. Her tenure at Fortna has spanned three years, during which she has contributed to the company's commitment to delivering exceptional service to its clients. Fortna is known for providing supply chain solutions, and Kowren's leadership plays a crucial role in enhancing client relationships and support strategies.
Previous Experience at IBM
Wendi Kowren has extensive experience from her time at IBM, where she held several key positions over a span of 20 years. She began her career at IBM as a Dedicated Resolution Owner from 1992 to 1993, followed by her role as Operational Support Manager from 1993 to 2000. Kowren then advanced to Senior Operational Support Manager, a position she held from 2000 to 2013. Throughout her tenure at IBM, she focused on operational support and management, contributing to the efficiency and effectiveness of the company's service delivery.
Current Role at GE Transportation
In addition to her role at Fortna, Wendi Kowren has been the Director of Technical Customer Support at GE Transportation Digital Solutions since 2015. Her responsibilities include managing technical support operations and ensuring customer needs are met effectively. With over nine years in this position, she has played a significant role in enhancing customer support processes within the organization, contributing to the overall success of GE Transportation's digital solutions.
Education and Expertise
Wendi Kowren studied at the University of Arizona, where she gained foundational knowledge that supports her extensive career in customer support and operational management. She holds a Six Sigma Green Belt certification, which demonstrates her expertise in process improvement and quality management. Kowren specializes in balancing the needs of customers and employees, utilizing her leadership style to foster open dialogue and promote discussions that drive change and deliver results.
Professional Achievements
With over 25 years of experience in transforming contact center programs, Wendi Kowren is recognized for her ability to achieve superior results in customer support. Her leadership approach emphasizes communication and collaboration, which has led to successful initiatives in both her current and previous roles. Kowren's commitment to enhancing customer experiences and operational efficiency has been a hallmark of her career.