Josh Cyril
About Josh Cyril
Josh Cyril is an IT Operations Administrator based in Berlin, Germany, currently working at Forto. He holds a Master's degree in Strategic Management and has a background in Environmental Design and Customer Service Management.
Current Role as IT Operations Administrator
Josh Cyril currently serves as an IT Operations Administrator at Forto, a position he has held since 2021. He operates from Berlin, Germany, where he is responsible for managing IT operations and supporting the company's technological infrastructure. His role involves ensuring the efficiency and reliability of IT systems, which is critical for the smooth functioning of the organization.
Previous Experience at Forto
Prior to his current role, Josh Cyril worked at Forto as an IT Operations professional for six months in 2021. During this time, he contributed to various IT initiatives and gained valuable experience in managing operational tasks within the company. His tenure at Forto provided him with insights into the logistics and technology sectors.
Education in IT Management and Operations
Josh Cyril pursued his MSc in Strategic Management at GISMA Business School from 2020 to 2021. This program focused on IT Management and Operations, equipping him with advanced knowledge and skills relevant to his current role in IT operations. His education has contributed to his ability to manage complex IT systems effectively.
Certification in Customer Service Management
In 2018, Josh Cyril completed a Helpdesk Support Programme at SystemTech, where he earned a certification in Customer Service Management. This program lasted for 11 months and provided him with essential skills in customer service, which are beneficial in his IT operations role, particularly in addressing user needs and support.
Bachelor's Degree in Architecture
Josh Cyril obtained his Bachelor of Architecture (BArch) degree from Abia State University, where he studied from 2011 to 2015. His background in Environmental Design and Architecture has provided him with a unique perspective that complements his technical skills in IT operations.