Sheila Prehn
About Sheila Prehn
Sheila Prehn serves as the Head of Customer Success at Forto, a position she has held since 2022. She has extensive experience in logistics, having worked in various roles at APL Logistics for nearly two decades.
Current Role at Forto
Sheila Prehn serves as the Head of Customer Success at Forto, a position she has held since 2022. In this role, she is responsible for overseeing customer relationships and ensuring satisfaction with the company's services. Her leadership in customer success is pivotal for enhancing client engagement and retention.
Previous Experience at APL Logistics
Prior to her current role, Sheila Prehn accumulated extensive experience at APL Logistics. She worked in various capacities, including Customer Solutions Manager for Europe from 2020 to 2022, and Regional Project Manager from 2016 to 2020. Her tenure at APL Logistics also included roles such as Information Management Specialist, European Service Integrity Manager, and European Systems Coordinator, among others, spanning from 2001 to 2022.
Education and Expertise
Sheila Prehn earned a Master of Arts (MA) in International Management from Heriot-Watt University, where she studied from 1997 to 2001. This educational background has equipped her with the necessary skills and knowledge to excel in her roles within the logistics and customer service sectors.
Career Progression
Sheila Prehn's career began as a Management Trainee at APL, where she worked from 2001 to 2003. Over the years, she progressed through various roles, including Trade Specialist and Key Account Specialist, demonstrating her ability to adapt and grow within the logistics industry. Her diverse experience has contributed to her current leadership position.