Amy Vogsland
About Amy Vogsland
Amy Vogsland serves as the Vice President of Customer Operations at Fortra, a position she has held since 2022. With a career at Fortra spanning over a decade, she has held various roles including Sr. Director of Customer Operations and Associate Director of Sales Support.
Current Role at Fortra
Amy Vogsland serves as the Vice President of Customer Operations at Fortra. She has held this position since 2022. In her current role, she oversees customer operations, ensuring effective service delivery and customer satisfaction. Her leadership is focused on enhancing operational efficiency and fostering strong relationships with clients.
Previous Positions at Fortra
Prior to her current role, Vogsland held several positions at Fortra. She was the Senior Director of Customer Operations from 2021 to 2022 and the Director of Customer Operations from 2020 to 2021. Additionally, she served as the Associate Director of Sales Support from 2017 to 2020 and as the Account Specialist Supervisor from 2012 to 2014. These roles contributed to her extensive experience in customer operations and sales support.
Education and Academic Background
Vogsland studied at the College of Saint Benedict, where she earned a Bachelor of Arts degree in Management Business and Communication. Her academic tenure lasted from 2005 to 2009, providing her with a solid foundation in management principles and effective communication strategies.
Early Career Experience
Before joining Fortra, Vogsland gained experience in various roles. She worked as a Facilities Management Intern at the College of Saint Benedict from 2008 to 2009. Additionally, she served as a Customer Care Representative for Food Perspectives, Inc. through Kelly Services from 2006 to 2009. These early roles helped her develop customer service skills and operational knowledge.
Career Progression at Fortra
Vogsland's career at Fortra began in 2012 as an Account Specialist, where she worked for three years. She progressed to the Senior Account Specialist role in 2012 for seven months, followed by her position as Account Specialist Supervisor from 2012 to 2014. Her career at Fortra reflects a steady advancement through various customer-focused roles, culminating in her current executive position.