Amy Zolla
About Amy Zolla
Amy Zolla serves as the Director of Technical Support, Infrastructure Protection & Data Security at Fortra, a position she has held since 2022. With a background in customer support and technical roles, she has accumulated extensive experience in the cybersecurity field over more than a decade.
Work at Fortra
Amy Zolla has been with Fortra since 2022, serving as the Director of Technical Support, Infrastructure Protection & Data Security. In this role, she oversees technical support operations and ensures the security of infrastructure and data. Prior to her current position, she worked at Fortra as the Sr. Customer Support Manager, Infrastructure Protection from 2021 to 2022. Her tenure at Fortra began in 2016 when she joined as the Manager of Customer Support, where she contributed for five years.
Previous Experience in Technical Support
Before joining Fortra, Amy Zolla held various positions in technical support and customer experience. She worked at Core Security as a Customer Experience Engineer from 2014 to 2016 and briefly served as the Lead Technical Customer Support Engineer in 2016. Earlier, she worked at Bit9 in multiple roles, including Operations & Projects Coordinator from 2013 to 2014 and Training Administrator from 2010 to 2012. Her diverse experience in customer support and operations has contributed to her expertise in the field.
Education and Expertise
Amy Zolla studied at Dean College, where she earned an Associate of Science degree in Criminal Justice. She furthered her education at Salem State University, obtaining a Bachelor of Science degree in Psychology. Her educational background provides a foundation for her roles in technical support and customer experience, enhancing her understanding of client needs and security protocols.
Career Progression
Amy Zolla's career has shown a clear progression in the field of technical support and customer service. Starting as a Training and Client Services Administrator at Bit9, she advanced through various roles, including Operations & Projects Coordinator and Customer Experience Engineer. Her experience at Core Security and Fortra reflects her growth and increasing responsibilities in managing technical support teams and infrastructure protection.