Brenda Wurst
About Brenda Wurst
Brenda Wurst serves as the Vice President of Services Delivery and Customer Success at Fortra, where she has worked since 2022. With over 24 years of experience in customer value delivery across various platforms, she has held leadership roles at several companies, including HelpSystems and Spok.
Work at Fortra
Brenda Wurst currently holds the position of VP Services Delivery and Customer Success at Fortra, a role she has occupied since 2022. Based in Eden Prairie, Minnesota, she focuses on enhancing customer success and service delivery. Her responsibilities include developing strategies that align with customer needs and ensuring the delivery of measurable outcomes. Brenda's leadership in this role emphasizes her commitment to driving customer satisfaction and fostering strong relationships.
Previous Experience at Amcom Software
Before joining Fortra, Brenda Wurst served as the VP Implementation at Amcom Software from 2002 to 2007. During her five-year tenure, she was responsible for overseeing implementation processes and ensuring successful project delivery. This experience contributed to her extensive knowledge in managing customer expectations and delivering value through software solutions.
Background in Customer Engagement at HelpSystems
Brenda Wurst has a significant background in customer engagement, having worked at HelpSystems as VP Services Delivery and Customer Success for 10 months in 2022. She currently serves as Sr. Director Customer Engagement at HelpSystems, a position she has held since 2021. In this role, she focuses on enhancing customer relationships and driving engagement strategies to improve overall customer experience.
Career Development at Spok
Brenda Wurst's career at Spok spanned several roles, including Managing Director of Customer Results from 2020 to 2021, Director of Consulting Services from 2013 to 2020, and Director of Product Management from 2009 to 2013. Her seven years in consulting and product management roles at Spok allowed her to develop expertise in customer results and strategic planning, contributing to her overall professional growth.
Education and Expertise
Brenda Wurst earned her Bachelor of Science (B.S.) degree in Management Information Systems and Services from the University of Minnesota - Carlson School of Management, where she studied from 1995 to 1999. With over 24 years of experience in delivering customer value across SaaS, Hybrid Cloud, and on-premise platforms, she possesses proven expertise in consulting and measurable outcomes. Her skills include developing partnerships and tactical plans that align with strategic goals.