Daniel Smith
About Daniel Smith
Daniel Smith is a Solutions Engineer specializing in Automate RPA at Fortra, where he has worked since 2019. He has over two decades of experience in the software industry, including roles at Aspect Software as Chief Architect and Principal IVR Consultant.
Work at Fortra
Daniel Smith has been employed at Fortra since 2019, serving as a Solutions Engineer specializing in Automate RPA. In this role, he is recognized as an Automate Enterprise Certified Developer. His responsibilities include designing and implementing automation solutions that enhance operational efficiency for clients. Smith's expertise in RPA contributes to Fortra's mission of providing innovative technology solutions.
Previous Experience at Aspect Software
Before joining Fortra, Daniel Smith worked at Aspect Software for six years as Chief Architect in Pre-sales and Solution Delivery from 2012 to 2018. His role involved leading architectural design and solution delivery initiatives, ensuring that client needs were met with effective technology solutions. Additionally, he served as Principal IVR Consultant in Professional Services from 1998 to 2011, where he focused on developing IVR solutions and enhancing customer service capabilities.
Education and Expertise
Daniel Smith earned a Bachelor of Science (B.S.) degree in Computer Engineering from the University of Illinois at Urbana-Champaign, completing his studies from 1990 to 1994. His educational background provides a strong foundation in engineering principles, which he applies in his professional roles. Smith's expertise in RPA and IVR technologies is supported by his extensive experience in solution architecture and delivery.
Career Timeline
Daniel Smith's career spans over two decades, beginning with his role at Aspect Software in 1998 as a Principal IVR Consultant. He progressed to Chief Architect, where he worked until 2018. In 2019, he transitioned to Fortra as a Solutions Engineer. His career reflects a commitment to advancing automation technologies and delivering effective solutions in various capacities.