Dawn Krauss
About Dawn Krauss
Dawn Krauss is a Senior Business Analyst currently working at Fortra in Atlanta, Georgia. With a background in psychology and extensive experience in various analytical roles, she has developed processes to enhance CRM integration and manages vendor relationships.
Work at Fortra
Dawn Krauss currently holds the position of Senior Business Analyst at Fortra, a role she has occupied since 2021 in Atlanta, Georgia. In her capacity as Product Owner for both Pre-Integrations and Integrations workstreams, she oversees critical projects that enhance the company's operational efficiency. Krauss is responsible for managing ongoing vendor relationships and conducting research to identify optimal tools that can support staff augmentation. Additionally, she developed a playbook of repeatable processes and templates aimed at expediting CRM Integration processes, contributing to improved workflow and productivity within the organization.
Previous Experience at Inovalon
Prior to her tenure at Fortra, Dawn Krauss worked at Inovalon as a Senior Business Analyst from 2018 to 2021 in Snellville, Georgia. During her three years at Inovalon, she focused on analyzing business needs and implementing solutions that aligned with the company's strategic goals. Her experience in this role equipped her with valuable skills in data analysis and project management, which she has since applied in her current position.
Career Background
Dawn Krauss has a diverse career spanning over three decades, with significant roles in various organizations. She began her career at AT&T, where she worked for ten years in multiple capacities, including Product Manager, UI Designer, Systems Engineer, and Data Analyst. Following her time at AT&T, she served as a Senior IT Business Analyst at One Call Care Management from 2003 to 2018. Additionally, she held the position of Senior Business Analyst at Cendant for one year in 2002. This extensive background has provided her with a comprehensive understanding of business analysis and technology integration.
Education and Expertise
Dawn Krauss holds a Master of Science (M.S.) degree in Psychology with a focus on Human Factors and Human Computer Interaction from Stevens Institute of Technology, which she completed from 1996 to 1998. She also earned a Bachelor’s Degree in Psychology and Elementary Education from Rutgers University, where she studied from 1986 to 1990. Her educational background equips her with a strong foundation in understanding user behavior and designing effective systems, which complements her professional experience in business analysis and product management.