Fernando Heredia
About Fernando Heredia
Fernando Heredia is a Senior Software Support Engineer with extensive experience in technical support and software engineering. He has worked at various companies, including Digital Guardian and Fortra, and holds a Bachelor's degree in Computer Science from UAG.
Work at Fortra
Fernando Heredia has been employed at Fortra as a Senior Software Support Engineer since 2014. In this role, he provides technical support and solutions to clients, ensuring the effective use of software products. His extensive experience in software support contributes to the overall customer satisfaction and product reliability.
Education and Expertise
Fernando Heredia earned a Bachelor's degree in Computer Science from UAG, where he studied from 1996 to 1999. This educational background has equipped him with foundational knowledge and skills in software development and technical support, which he has applied throughout his career.
Background
Prior to his current role, Fernando worked at Digital Guardian as a Technical Support Engineer from 2014 to 2016. He also held the position of SQL Server DBA at Bitmore Technologies for 11 months in 2014. His career includes a significant tenure at Softtek as a Software Engineer from 2010 to 2014, where he developed software solutions in Aguascalientes.
Current Role at Digital Guardian
Fernando currently serves as a Customer Technical Support Engineer at Digital Guardian, a position he has held since 2014. In this capacity, he assists customers with technical issues and provides solutions to enhance their experience with the company's products. He also advanced to the role of Senior Software Support Engineer at Digital Guardian in 2021.