Greg Ryan
About Greg Ryan
Greg Ryan is the Manager of Customer Technical Engineering at Fortra, where he leads a global team focused on technical account management. He has extensive experience in technical roles at companies such as Alert Logic and Fujitsu UK and Ireland.
Current Role at Fortra
Greg Ryan serves as the Manager of Customer Technical Engineering in Technical Account Management at Fortra. He has held this position since 2021, overseeing a global team of Customer Technical Engineers. His role involves managing technical account management processes and contributing to the development of new processes aimed at enhancing customer experience and reducing time to value.
Previous Experience at Alert Logic
Prior to his current role, Greg Ryan worked at Alert Logic in various capacities from 2014 to 2021. His roles included Implementation Architect Team Lead, Implementation Engineer Manager, and Provisioning Engineer. He also served as a Product Specialist and Implementation Architect during his tenure, contributing to process development and team efficiency. His experience at Alert Logic spanned a total of approximately seven years.
Professional Background at Fujitsu
Greg Ryan's professional background includes significant experience at Fujitsu UK and Ireland. He worked there from 2010 to 2014, holding positions such as Release and Change Co-Ordination and Unix Support. His time at Fujitsu provided him with a foundation in technical support and change management, contributing to his expertise in customer technical engineering.
Education and Qualifications
Greg Ryan studied at Swansea Metropolitan University, where he earned a Bachelor of Science (B.Sc.) in Computer Networking from 2004 to 2007. His educational background in Computer Systems Networking and Telecommunications has equipped him with the technical knowledge necessary for his roles in engineering and account management.
Contributions to Team Efficiency
In his current and previous roles, Greg Ryan has focused on enhancing team efficiency through process development. He actively contributes to both remote and face-to-face settings, presenting team statistical and process information to colleagues. His efforts aid in informed decision-making and ensure effective resolution of technical issues within his team.