Jake Nicol
About Jake Nicol
Jake Nicol is a Customer Success Manager at Fortra, where he has worked since 2022. He has a diverse background in technology and customer support, with previous roles at Apple, Calabrio, Starkey Hearing Technologies, and Arrowhead Regional Corrections.
Work at Fortra
Jake Nicol has been serving as a Customer Success Manager at Fortra since 2022. In this role, he focuses on ensuring customer satisfaction and success with the company's products and services. His experience in customer success roles equips him with the necessary skills to address client needs effectively. His tenure at Fortra marks a significant step in his career, allowing him to leverage his technical expertise and customer service skills.
Previous Experience in Customer Success
Before joining Fortra, Jake Nicol worked as a Customer Success Engineer Level II at Calabrio, Inc. from 2018 to 2022. In this position, he contributed to customer engagement and support, enhancing the overall customer experience. Prior to Calabrio, he was a Technical Support Consultant at Starkey Hearing Technologies from 2015 to 2018, where he provided technical assistance and support to clients. His background in these roles has built a solid foundation for his current position.
Technical Background and Skills
Jake Nicol possesses a strong background in consumer electronics, with expertise in OS X and Windows operating systems. His skills in computer repair and computer science complement his work in customer success, allowing him to address technical issues effectively. This technical proficiency is essential in his role, as it enables him to provide informed support and solutions to customers.
Education and Qualifications
Jake Nicol studied at the University of Minnesota Duluth, where he earned a Bachelor's degree in Criminology from 2007 to 2011. He also attended North Hennepin Community College for one year from 2006 to 2007. His educational background provides a diverse perspective that informs his approach to customer success and technical support.
Career Motivation and Development
Driven by a passion to help others, Jake Nicol is motivated to enhance customer experiences through his work. He actively seeks to expand his technical skill set, demonstrating a commitment to continuous learning and professional development. This dedication to growth supports his effectiveness in customer success roles and reflects his proactive approach to career advancement.