James Ryan
About James Ryan
James Ryan serves as the IT Service Desk Team Lead at Fortra, a position he has held since 2023. He has extensive experience in IT support and management, having previously worked at IntraLinks, Alert Logic, and RealPage, Inc.
Work at Fortra
James Ryan has been serving as the IT Service Desk Team Lead at Fortra since 2023. In this role, he oversees the IT service desk operations, ensuring efficient support for users and maintaining service quality. His responsibilities include managing team performance, addressing technical issues, and implementing best practices to enhance service delivery.
Previous Experience in IT Support
Before joining Fortra, James Ryan held several positions in IT support. He worked as a Desktop Support Engineer at IntraLinks from 2011 to 2019, where he provided technical assistance and support to users in New York. Following this, he served as Corporate IT Manager at Alert Logic from 2020 to 2023 in Houston, Texas, managing IT operations and support for the organization.
Role at RealPage, Inc.
James Ryan was employed at RealPage, Inc. as an IT Lead/Coordinator from 2019 to 2020. In this capacity, he coordinated IT activities and provided support to ensure smooth operations within the organization. His role involved collaborating with various teams to address IT-related challenges.
Education and Expertise
James Ryan studied Criminal Justice/Law Enforcement Administration at St. John's University from 2008 to 2013. This educational background provided him with foundational knowledge that he has applied in his IT career, particularly in understanding organizational structures and processes.