Joey Smith
About Joey Smith
Joey Smith is an IAM Support Analyst with a diverse background in technical support and project administration. He has worked for various companies, including Perdoceo Education Corporation and Time Warner Cable, and holds Bachelor's degrees in Information Technology from DeVry University and Colorado Technical University.
Work at Fortra
Joey Smith currently serves as an IAM Support Analyst at Fortra, a position he has held since 2022. In this role, he focuses on identity and access management, ensuring that users have the appropriate access to systems and data. His responsibilities include troubleshooting technical issues and providing support to enhance user experience. His experience in this role builds on his previous technical support background.
Previous Employment History
Prior to joining Fortra, Joey Smith held various positions in the technology and education sectors. He worked at Perdoceo Education Corporation in multiple roles, including Senior National Admissions and National Admissions Consultant, from 2018 to 2021. He also served as an IT Support Specialist at Time Warner Cable from 2011 to 2014 and as a Project Administrator at Robert Half for a brief period in 2022. His diverse work experience includes roles at Circuit City, ESET North America, and Best Buy.
Education and Expertise
Joey Smith holds two Bachelor's degrees in Information Technology. He studied at DeVry University from 2011 to 2014 and later at Colorado Technical University from 2018 to 2020. In addition to his formal education, he completed a program in Amazon Web Services (AWS) at ACI Learning in 2021. His educational background supports his expertise in various technologies, including engineering and automation tools such as Git, Jenkins, and Chef.
Technical Skills and Knowledge
Joey Smith possesses a strong working knowledge of several engineering and automation tools. He is familiar with Git, GitHub, GitLab, Jenkins, and Chef, which are essential for software development and operations. Additionally, he has exposure to containerization and orchestration technologies like Docker and Kubernetes, as well as infrastructure as code tools such as Terraform. His technical skills enable him to assist customers effectively with complex technical issues.
Customer Support and Recognition
Joey Smith has been recognized for providing excellent customer experiences in technical environments. He demonstrates a strong ability to assist customers with presentations and demos, ensuring their success with complex technical issues. His commitment to customer satisfaction is evident through his work across various roles in IT support and admissions.