Justin Griggs
About Justin Griggs
Justin Griggs is a Senior Manager at Fortra, specializing in the Strategic Resource Group. He has extensive experience in customer success and sales management, having previously held positions at Arctic Wolf and HelpSystems, LLC.
Current Role at Fortra
Justin Griggs serves as the Senior Manager of the Strategic Resource Group at Fortra, a position he has held since 2022. In this role, he focuses on facilitating valuable engagements to enhance partnerships and foster customer loyalty. His responsibilities include leveraging his strong technical acumen to work effectively across large enterprises, ensuring that the needs of clients are met through strategic resource management.
Previous Experience at Arctic Wolf
Before joining Fortra, Justin Griggs worked at Arctic Wolf as an Enterprise Customer Success Manager from 2021 to 2022. His role involved managing customer relationships and ensuring successful outcomes for enterprise clients. This experience contributed to his understanding of customer success strategies in the cybersecurity sector, enhancing his ability to drive customer satisfaction.
Career at HelpSystems, LLC
Justin Griggs had a significant tenure at HelpSystems, LLC, where he held multiple positions from 2012 to 2020. He began as a Regional Sales Associate, then progressed to Solution Advisor Manager, and ultimately served as Regional Sales Manager. His experience at HelpSystems provided him with a comprehensive understanding of sales strategies and customer engagement, which he applied to build strong client relationships.
Educational Background
Justin Griggs studied at the University of St. Thomas from 2005 to 2009, where he earned degrees in Entrepreneurship/Entrepreneurial Studies and English Writing. This educational background equipped him with the skills necessary for effective communication and innovative thinking, essential for his roles in customer success and strategic management.
Early Career at Sportsdigita
Justin Griggs worked as an Account Executive at Sportsdigita from 2020 to 2021. In this role, he was responsible for managing client accounts and driving sales initiatives. His experience at Sportsdigita further developed his sales and customer relationship management skills, contributing to his overall professional growth.