Kunal Mitra
About Kunal Mitra
Kunal Mitra is an Application Support Analyst with over seven years of experience in technical support, specializing in Windows platforms. He has worked at notable companies such as Wipro Limited and Concentrix, and currently provides support at Fortra while holding multiple certifications in cloud technology.
Work at Fortra
Kunal Mitra has been employed at Fortra as an Application Support Analyst since 2023. In this role, he provides technical support to customers operating in Windows-based environments. His responsibilities include troubleshooting complex technical issues and ensuring efficient system operations. Kunal's focus on customer satisfaction drives him to communicate effectively with clients, aiming to exceed their expectations.
Previous Experience at Wipro Limited
Before joining Fortra, Kunal Mitra worked at Wipro Limited as a Senior Technical Associate from 2013 to 2017. During his four years in this role, he developed a strong foundation in technical support and problem-solving, primarily focusing on the Windows platform. His experience at Wipro contributed to his expertise in addressing complex technical challenges.
Experience at Concentrix
Kunal Mitra served as a Specialist at Concentrix from 2017 to 2021. His four-year tenure in Thane, Maharashtra, involved providing technical support and solutions to clients. This position further enhanced his skills in customer service and technical troubleshooting, preparing him for his current role at Fortra.
Education and Expertise
Kunal Mitra studied English Language and Literature at Indira Gandhi National Open University, earning a Bachelor of Arts (BA) from 2018 to 2020. His educational background complements his technical skills, enabling him to communicate effectively in professional settings. Kunal has over seven years of experience in server administration, OpenSSH, and Windows Subsystem for Linux, which supports his role in application support.
Certifications and Skills
Kunal Mitra holds multiple certifications in cloud technology, including Azure Fundamentals and Microsoft Azure Administrator. His technical skills are complemented by a strong focus on customer satisfaction. Kunal strives to exceed customer expectations through effective communication and interpersonal skills, which are essential in his role as an Application Support Analyst.