Kwadashea(kay) Hughes Mat
About Kwadashea(kay) Hughes Mat
Kwadashea (Kay) Hughes Mat specializes in customer operations and renewals, currently working at Fortra. With a strong background in sales and account management, she has consistently achieved high renewal rates and improved customer retention throughout her career.
Current Role at Fortra
Kwadashea Hughes Mat currently serves in the Customer Operations, Renewals department at Fortra. She has been in this position since 2023, working remotely. In her role, she focuses on managing customer renewals and enhancing the overall customer experience.
Previous Experience in Customer Operations
Prior to her current role, Kwadashea worked at Amplify as a Customer Operations, Renewals specialist for five months in 2023. She was responsible for handling high-volume renewal activities, achieving a 98% accuracy rate, which contributed to an improved customer experience for small accounts. Additionally, she served as a Customer Success Specialist, Renewals at CCBC from 2019 to 2020.
Sales Development Training Background
Kwadashea has a background in sales development training, having worked at Universal Benefits Marketing Firm, Inc. from 2013 to 2019. In her role as a Sales Development Trainer, she contributed to the training and development of sales staff in a hybrid work environment in Columbia, South Carolina.
Educational Qualifications
Kwadashea holds a Master's degree in Elementary Education and Teaching from South Carolina State University, which she completed from 2013 to 2015. She also earned a Bachelor's degree from Morris College between 2008 and 2012.
Achievements in Customer Retention
Throughout her career, Kwadashea has demonstrated a strong ability to enhance customer retention. She achieved an 80% renewal rate and increased revenue by generating and managing subscription renewal opportunities. Additionally, she increased customer retention by 20% through proactive engagement with customers regarding expiring subscriptions.