Maha Elrashidy
About Maha Elrashidy
Maha Elrashidy is a Customer Success Manager with a background in technical writing and project management. She has worked at several companies, including Nagwa and Hoppier, and holds a Bachelor's degree in Computer Engineering from the University of Minnesota.
Current Role at Fortra
Maha Elrashidy serves as a Customer Success Manager at Fortra, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and bridging the communication gap between clients and technical teams. Her responsibilities include ensuring that clients receive the necessary support and resources to maximize their experience with Fortra's products and services.
Previous Experience at Nagwa
Maha Elrashidy worked at Nagwa in two capacities. She first served as a Technical Writer from 2017 to 2018, where she developed documentation to facilitate user understanding of technical content. Later, she transitioned to the role of Transition Localization Project Manager for a period of six months in 2018, focusing on adapting content for different markets.
Experience at Hoppier and Parent
Before joining Fortra, Maha Elrashidy held the position of Customer Success Manager at Hoppier from 2021 to 2022. Prior to that, she was the Head of Customer Success and Support at Parent from 2018 to 2021. In these roles, she was responsible for managing customer relationships and ensuring the delivery of high-quality support services.
Educational Background in Computer Engineering
Maha Elrashidy earned her Bachelor’s degree in Computer Engineering from the University of Minnesota, where she studied from 2001 to 2005. This educational background provides her with a solid foundation in technical concepts, which she applies in her customer success roles.
Skills in Communication and Project Management
Maha Elrashidy possesses strong skills in active listening and empathy, which she utilizes to build relationships with clients. Her experience in technical writing and project management further enhances her ability to communicate effectively and execute projects successfully.