Rachael Van Dolah
About Rachael Van Dolah
Rachael Van Dolah is a Business Development Representative at Fortra, specializing in Digital Risk Protection and Email Security. She has extensive experience in sales and customer service, having worked in various roles at Backcountry.com and other organizations.
Work at Fortra
Rachael Van Dolah has been employed at Fortra as a Business Development Representative since 2022. In this role, she works remotely from Charleston, South Carolina. Her responsibilities include managing prospect lists and generating qualified leads for Digital Risk Protection, Email Security, and Security Awareness Training at PhishLabs, a division of Fortra. She assists Account Executives with sales pipeline management, utilizing CRM systems to track lead generation and closure.
Previous Experience at Backcountry.com
Rachael Van Dolah has extensive experience at Backcountry.com, where she held multiple roles over a span of eight years. She began as a Customer Service Gearhead from 2011 to 2014, providing support and assistance to customers. She then transitioned to the role of Outbound Resolution Analyst from 2014 to 2017, focusing on resolving customer inquiries. Following that, she served as a Fraud Analyst from 2017 to 2022, where she worked to identify and mitigate fraudulent activities.
Education and Expertise
Rachael Van Dolah studied at the College of Charleston from 2005 to 2009, where she earned a Bachelor of Arts in Biology and a Bachelor of Arts in Political Science. Additionally, she participated in a study abroad program at the University of Nottingham in 2008, focusing on Political Science for 11 months. Her educational background provides her with a strong foundation for her roles in business development and customer service.
Teaching Assistant Experience
In 2007, Rachael Van Dolah worked as a Teaching Assistant for Chemistry 101 at the College of Charleston. This position lasted for four months and involved supporting students in their understanding of chemistry concepts. This role contributed to her skills in communication and education, which are beneficial in her current business development position.
Retail Sales at Snowbird Ski and Summer Resort
Rachael Van Dolah gained retail experience at Snowbird Ski and Summer Resort, where she worked in retail sales from 2010 to 2012. This two-year position allowed her to develop customer service skills and gain experience in a fast-paced retail environment, further enhancing her ability to engage with clients.